Help & contact
Look in the help centre and the FAQ first — or suggest a feature on the idea board.
Quick answers
I can’t sign in to the app
Use the same email and password as this website. Forgot the password? Reset it. If it says your plan is in use on another device, remove the old one on your account page.
I got a new PC or phone
Remove the old one on your account page (or Sign out inside the old app), then sign in on the new one. You can move a plan twice a month.
How do I cancel?
Billing › Cancel subscription. Nothing more is charged, and your plan keeps working until the end of the month you paid for.
Can I get a refund?
Within 3 days of a payment, press Request a refund next to it on Billing. See the refund policy.
Where are my receipts?
On Billing — every payment has a printable receipt. PayPal also emails one.
Moving my settings to a new device
In the app: Settings › Backup › ☁️ Back up to my account, then on the new device ☁️ Restore from my account.
Windows says “unknown publisher” when I install
That’s normal for a new app. Click More info › Run anyway. Updates install by themselves after that.
Android won’t install the phone app
Open the downloaded APK and allow installs from your browser when Android asks (once). Updating? Install the new APK over the old one — your settings stay.
Can I record or use OBS on my phone?
No — recording, instant replay, Stage for OBS, music requests and VS auto-gift are in the PC app only, on every plan. See which features work where.
Is there an iPhone or Mac version?
Not yet — Twisted Studio is for Windows and Twisted Mobile for Android. iPhones stop apps running in the background, which the bot needs.
Do I need to keep the website open?
No — the apps check your plan by themselves every few minutes. You only need the website for your account, billing and backups.
The app says my plan is in use somewhere else
Each plan works on one PC and one phone at a time. Sign the old one out on your account page; if you don’t recognise a device, use “Sign out all my devices” and change your password.
I lost my phone with the 2-step codes
Use one of your backup codes. No backup codes? Write to us below from your account email and we’ll check it’s you.
Will MeetMe know I’m using this?
The apps use your own MeetMe account like you would. We aren’t connected to MeetMe — follow MeetMe’s rules when you use bots and automatic features.
Something isn’t working
Check the status page first. Then tell us below what you clicked and what happened — a screenshot helps.
Send us a message
We usually answer within a day.